Terms of Service

Last updated: 3 November 2026

1. Overview

These Terms of Service apply to every visit and purchase on www.jijajewels.com ("the Website"), operated by Jija Designer Jewellery, 172 Bhavani Peth, Rajpath, Satara 415002, Maharashtra, India ("Jija Jewellery", "we", "us", "our").

By browsing the Website or placing an order, you agree to these Terms, together with our Shipping Policy, Refund Policy and Privacy Policy. If you do not agree, please do not use the Website.

We may update these Terms at any time by posting the revised version on this page. Changes apply to orders placed after the update. You must be at least 18 years old, or use the Website under the supervision of a parent or guardian, to place an order.

2. Products, Pricing and Orders

Our products. We sell gold-plated, oxidised (German silver), anti-tarnish and fashion jewellery. Product descriptions state the base material and finish of each piece. Most pieces are handcrafted, so small variations in shape, finish or stone shade are natural and are not defects.

Colours and sizes. We photograph products as truly as possible, but colours can look slightly different on different screens. Sizes and weights are given on each product page. If you are unsure about a size, please contact us before placing your order.

Pricing. All prices are in Indian Rupees (INR) and include applicable GST unless stated otherwise. Our prices are fixed: we do not run sales, and we do not offer price matching or lower prices over chat, phone or WhatsApp.

No customisation. Products are sold as shown. We do not offer custom lengths on mangalsutras or necklaces.

Placing an order. You can check out as a guest or create an account to track your orders. An order is confirmed only when payment is successful (or, where offered, when a Cash on Delivery order is accepted) and you receive our order confirmation.

Our right to cancel. We may cancel an order if a product is out of stock, if there is a clear pricing or listing error, or if we suspect fraud. If we cancel a prepaid order, we will refund the full amount to your original payment method.

Accuracy of information. We try to keep all product information correct and up to date, but errors can occur. We may correct any error and update information at any time without notice.

3. Payments

Payments are processed securely by our payment partners at checkout. Accepted methods include UPI, credit cards, debit cards and net banking, as shown on the checkout page. Cash on Delivery is available only where shown at checkout.

We do not store your card or bank details. Your payment is handled entirely by the payment gateway under its own security standards.

Failed or duplicate payments. If money is deducted but no order is created, or you are charged twice for one order, the payment gateway normally reverses the extra amount to your original payment method within 5–7 working days. If it has not reached you after that, contact us with your transaction details and we will help you follow up.

4. Shipping and Delivery

Orders are dispatched from Satara, Maharashtra, through trusted courier partners. Delivery usually takes 7–10 working days, depending on your pincode. Sundays and public holidays are not counted as working days.

Every order is quality-checked and carefully packed before dispatch. Once shipped, you will receive tracking details by email, SMS or WhatsApp.

Please give a complete address with pincode, a nearby landmark and a mobile number you can be reached on. The courier will try to deliver more than once; an order returned because of an incorrect address or repeated non-availability may need to be reshipped at your cost.

If the outer package looks opened, torn or tampered with, please refuse the delivery and inform us immediately.

Delivery dates are estimates. Delays caused by courier partners, weather, festivals or other events outside our control are not our liability, but we will help you track and resolve them.

We currently ship within India. For delivery outside India, please contact us before ordering.

5. Cancellations, Returns and Exchanges

No returns. Jewellery is a personal-wear item and every piece is quality-checked before dispatch. For hygiene and quality reasons, we do not accept returns or refunds for change of mind, size preference or personal liking.

Exchange for transit damage only. If your product arrives damaged in transit, we will exchange it, subject to these conditions:

  1. A continuous, unedited unboxing video is mandatory. It must start from the sealed package with the shipping label visible and show the product being taken out. Requests without this video will not be accepted.
  2. Send the video and clear photos of the package and product to us on WhatsApp or email within 48 hours of delivery.
  3. The product must be unused, with all tags, packaging and any free items that came with the order.
  4. Once we verify the damage, we will arrange the return pickup or share return instructions, and send a replacement of the same product.
  5. If the same product is out of stock, we will offer a different product of equal value or store credit.

Order cancellation. You may cancel an order before it is dispatched by contacting us. Prepaid amounts for orders cancelled before dispatch are refunded to the original payment method within 5–7 working days. Orders cannot be cancelled once dispatched.

Not covered. Normal wear, fading of plating over time, damage from contact with harsh chemicals such as cleaning agents, and damage from rough handling or improper storage are not treated as transit damage.

6. Product Care

Gold-plated and oxidised jewellery needs gentle care. Avoid harsh chemicals such as cleaning agents, store each piece separately in a dry pouch or zip-lock bag, and handle it gently. Plating can fade gradually with regular use; this is normal and is not a manufacturing defect.

7. Accounts, Offers and Communication

You are responsible for keeping your account login details confidential and for all activity under your account. By placing an order, you agree that we may contact you by email, SMS or WhatsApp about your order. You may opt out of promotional messages at any time. How we collect and use your information is explained in our Privacy Policy.

8. Intellectual Property

All content on the Website, including the Jija name and logo, product photographs, designs, videos and text, belongs to Jija Designer Jewellery. You may not copy, reproduce or use it for commercial purposes without our written permission.

9. Prohibited Use

You may not use the Website for any unlawful purpose, to place fake or fraudulent orders, to upload harmful code, to collect other users' data, or to interfere with the Website's security or operation. We may refuse service or block access for anyone who breaks these Terms.

10. Limitation of Liability

The Website and products are provided as described. To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for delays or failures caused by events outside our reasonable control.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Satara, Maharashtra.

12. Grievance Officer and Contact

In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints can be raised with our Grievance Officer. We acknowledge complaints within 48 hours and aim to resolve them within one month.

Grievance Officer: Shweta Wadke
Business: Jija Designer Jewellery
Address: 172 Bhavani Peth, Rajpath, Satara 415002, Maharashtra, India
Phone / WhatsApp: +91 94211 17761
Email: jijaretail@gmail.com
Website: www.jijajewels.com